Privacy Policy

When users contact InnoCare through the website, email, telephone or WeChat, we may collect name, contact details, inquiry topic, message content, communication records and other information the user chooses to provide.

The website may also collect basic technical information such as IP address, browser type, device information, pages visited, access time and referring page. Actual collection depends on hosting, analytics and security tools enabled at launch.

Do not submit complete medical records, identity documents, imaging files, insurance information, payment information or other sensitive materials through an ordinary website form. If materials are needed later, InnoCare will describe an appropriate secure transfer method.

We may use information to respond to inquiries, understand general needs, explain service scope, coordinate agreed matters, maintain website security, improve website content and comply with applicable legal obligations.

InnoCare does not use ordinary inquiry forms to provide medical diagnosis, treatment advice or individualized medical judgment.

With user authorization or as needed to provide services, InnoCare may share necessary information with translation, technology, form, email, hosting, CMS, professional advisor or related service providers.

If communication with a medical institution, international patient office, legal, travel or other third party is needed, InnoCare will proceed based on the specific matter and user authorization.

We do not sell users' personal information. If future practices constitute a 'sale' or 'sharing' under applicable law, the website will update the relevant notice and choice mechanisms.

Users may voluntarily mention health conditions, diagnosis directions, treatment history or other health-related information in an inquiry. Such information may be sensitive.

InnoCare seeks to limit collection of sensitive information that is not necessary for initial communication and recommends that users submit only general need descriptions in ordinary forms.

InnoCare is not a medical provider, and ordinary website communication is not a hospital or physician patient portal, electronic medical record system or medical privacy notice process.

We retain information based on business needs, service communication, legal obligations and security purposes.

We take reasonable administrative, technical and organizational measures to protect information, but internet transmission and electronic storage cannot be guaranteed to be absolutely secure.

The website will continue to maintain security settings for forms, email, hosting, CMS and data backup services based on the tools actually used.

Users may contact us at services@innocareus.com to ask about, correct or request deletion of personal information provided to InnoCare, except where retention is permitted or required by law.

Where applicable law grants rights to access, correct, delete, limit use, opt out of sale or sharing, or avoid discrimination for exercising rights, we will process requests according to applicable law and identity verification requirements.

At this stage the website may not have full analytics or advertising tools enabled. If cookies, analytics, advertising, remarketing or third-party embedded content are enabled after launch, this policy will describe the relevant categories, purposes and user choices.

Users may restrict or delete cookies through browser settings, but some website functions may be affected.

This website is not directed to children under 13 and does not knowingly collect information from them. If a guardian believes a child has provided personal information to us, please contact us.

We may update this privacy policy based on website features, service scope, form tools, data handling practices or legal requirements.

Updates will be posted on this page with the last updated date.

Questions about this privacy policy may be sent to InnoCare at services@innocareus.com.